Shipping policy
Shipping Policy
Key Information
- Order Cut-Off Time: Orders submitted by 4:00 PM (GMT/BST) will be processed that same business day. Orders received after this deadline will begin processing the following business day.
- Order Processing Time: Typically, orders take 1-2 business days (Monday through Friday) to process. Processing times could extend during high order periods or exceptional situations.
- Estimated Shipping Duration: After dispatch, deliveries usually reach their destination in 6-9 business days (Monday to Friday). This is an approximation and slight delays may occur due to unexpected events.
- Free Delivery: Enjoy free shipping on all UK orders for a convenient shopping experience.
Order Processing and Shipping Details
You'll receive an order confirmation email once your purchase is received and processing begins. Processing typically completes within 1-2 business days (Monday-Friday), though this may fluctuate during busy periods. When your order ships, we'll email tracking details so you can follow its progress. You can track your order here.
Following processing, your order will be dispatched. Delivery normally occurs within 6-10 business days (Monday-Friday), though timing may differ based on destination, courier schedules, and logistical conditions.
We're pleased to offer free nationwide delivery throughout the United Kingdom on all products, regardless of value or dimensions, ensuring an affordable and straightforward shopping experience.
Potential Delays
While we aim for prompt delivery, some delays might occur. Most orders should be delivered within 6-9 business days (Monday-Friday) from shipping date. However, holiday seasons, public holidays, weather disruptions, or other unexpected events could affect delivery schedules.
In case of delay, we request you allow up to 3 additional business days (Monday-Friday) beyond the original estimate. If your order still hasn't arrived after this extended period, please contact us at support@furniture-4kids.com for immediate assistance.
Order Cancellations
If you need to cancel an order, please email us at support@furniture-4kids.com as soon as possible. We can typically cancel orders before processing or dispatch begins. Once processing starts or the order ships, cancellations aren't possible, and you'll need to follow our return procedure after delivery.
Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging and quality checks, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to support@furniture-4kids.com. We'll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.
We're here to help! If you need any assistance or have concerns, don't hesitate to contact us using the information provided below.
Looking for assistance? Contact Us!
Customer Service Hours:
Monday to Sunday: 9:00 AM – 5:00 PM (GMT/BST)
We do our best to respond within 1–2 business days.
Email: support@furniture-4kids.com
Phone: +44 7882 772976
Contact Form: Click Here
Business Information
Furnikidz is an online retail store specialising in children's products, serving families across the United Kingdom.
Address: